How do I sign up to Betkey Demo?
Send an SMS with keyword Register to +44 7480 63 5353. You will receive your personal login PIN shortly after.

OPTION 2 (with M-PESA or Mobile Money)
You can simply deposit some money onto Betkey Paybill and you will receive a PIN number by SMS. Once received you can login on https://bet.exaloc.net using your phone number and PIN and you can start betting. 

How much does it cost to open an account?
Opening a Betkey Demo account is completely free of charge. 

What are the requirements for opening an Betkey player account?
You must be over 18 years old with valid registrations and a valid phone number registered with mobile money transfer services. 

Why do you need my phone number?
Betkey recommends to use players mobile number for money transfer services so the number you use to signup and to deposit money is also the account we will send money to when you win. 

How can I check the balance on my account?
To check the balance on your account please send “BAL” to +44 7480 63 5353.

I forgot my PIN, how can I retrieve it?
If you forgot your PIN, please send “PIN” to +44 7480 63 5353 and you’ll receive a new PIN within minutes. 

What happens when my bet wins?
When your bet wins, the winnings will automatically be added to your Betkey account. If there’s a slight delay in this process, it’s because a specific result is awaiting confirmation from the match’s governing body. 

What is my username?
Your username is your phone number.

What does stake mean?
A stake is the money that the customer wagers per betslip.

Is it important to logout of my account?
Yes! Make sure you always logout as someone else might use your account and money to place bets.

Is my mobile money account linked to my Betkey account? 
No, the two accounts are not connected. We only receive and send money to/from your mobile money account.

Do I need to keep the transaction code from the mobile money provider after sending money?
Yes, we recommend you keep for a few hours in case there are any issue with the transaction. If there is any problem, we can only fix it if we have the transaction ID.

How do I place bet?
To place a bet, select the outcome on the game you want to bet on then place your stake and click on Place Bet.
For more information on how to bet, please visit the How To Bet page.

Can I place a multiple bet as one bet?
Yes, you can place a multiple bet predicting the outcome of several teams will win. Please note you cannot combine multiple bets on the same event/game.

How can I keep track of my bets?
To keep track of your bets, login to your account and visit My Bet History page. 

Can I place bet on my Ipad or my tablet?
Yes, from your device you just need to visit our website https://betshop.online

For soccer, results are based on what time?
Unless stated otherwise, all results are based on 90 minutes.

When are results posted?
The results for any game are posted as soon as the winner is known. You can see the final results in the ticket details of each of your bet when they are settled. 

When are my winnings credited to my account?
Your winnings are credited after the results have been posted.

Do you post exact scores or results on this https://betshop.online
No, we do not post scores or results here. We specifically post the winners of the match that reflects in your bet statement. We do not maintain a results page which shows like the number of goals, who scored etc. 

Where can I find the result of a specific game?
There are many websites publishing results for all the games such as:

When is my balance updated?
Your balance will be updated immediately.

When can I withdraw my money?
You can withdraw money 24h a day, 365 days a year.

Can I withdraw all my winnings?

Can I withdraw immediately after winning?
Yes. As soon as your winnings are reflected into your Betkey account, you can withdraw it. 

Which browsers does Betkey function on?
  • Firefox 38.0.1 and above
  • Chrome 40 and above
  • Safari 8.0.0 and above
  • Internet Explorer 10 and above
  • Opera Mini 8
Why is my balance on the mobilesite from my smartphone different than from my computer?
If you haven't logged out from one of the platforms when logging in to the other, your balance will not update. So just log out, log in again and your balance will be updated